BODYBORN UK - Shipping & Return Policy

We are glad that you shopped from BODYBORN, your ultimate United Kingdom based women’s activewear brand!

Let’s Go Through Shipping Process:

Delivery in No Time

Your order will be delivered within 3 – 5 days in United Kingdom, no delays!

Enjoy Free Delivery

BODYBORN isn’t charging for deliveries in England, just the cost of your activewear!

Delivery Dues on Celtic Nations

Delivery will be charged to our Scottish, Welsh and Northern Irish customers. 

Shopping from Abroad:

Customs and Duties

If you order a BODYBORN activewear from outside the UK, any import fees or customs charges are your responsibility.

Delivery Time:

Your BODYBORN order will be reaching you by 2 – 4 weeks at the max.

Refused Delivery

If a parcel is returned due to customs not being paid, we charge for reshipping.

Lost in the Post

Tracked postage is strongly recommended. We cannot compensate for lost parcels that were sent without tracking.

Something to Return? Move ahead!

We aim to provide best articles, still something went wrong with your item? Relax, our return policy offers smooth procedure to help you get the desired product.

Here’s what will help you in returning it back.

Quick Guide:

• Items should be sent back to BODYBORN within a 30 days period once you have filed the return. Refunds after this time bracket are not possible.
• First step to file a return is filling the online Returns Authorization Form.
• Special offers like BOGOs and customized items are not eligible for returns and exchanges.
• Worn out, altered, and damaged BODYBORN’s activewear is not returnable.
• Return postage charges are on you.
• Confirmed faulty items will be compensated and BODYBORN reimburse standard postage up to £3.50.

Getting Started to Return:

Time Matters

Got your return sorted online? Great! Just make sure BODYBORN gets it back within a week of filing.

The Two-Week Rule

You will get a 30 days span to decide if you would like to return any item and 1 additional week to post it back to BODYBORN. So, there’s ample time to make your decision, relax!

T&Cs apply.

Holiday Shopping Made Easy:

Christmas Shopping Window

Bought something after December 3rd? You've got until January 10th to sort out returns with BODYBORN.

Black Friday's Different

BODYBORN’S exclusive Black Friday deals stick to our week-long policy.

Made Just for You

Pre-ordered something custom for Christmas? Since we make these specially, we can't take them back. Double-checking the size before placing the order would be great!

The Basics:

Refunds and Swaps

BODYBORN does refunds or size swaps (UK folks only) on regular-priced stuff within that week we mentioned.

Sending Things Back:

First Things First

Jump on the BODYBORN’S website and complete the Returns Authorization Form. You'll need your order number and email handy.

Check Your Inbox

Look out for an email with your RMA number and all the details. Sometimes it hides in spam!

Pack It Up

Place your return details inside the package and post it back with proof of postage. Return shipping costs are the responsibility of the customer unless the item is faulty.

The Wait

We'll sort your refund within a week of getting it back, maybe two if we're really swamped.

What About Costs? | Who Pays?

Return postage is covered by the customer unless the item is confirmed faulty. In those cases, we reimburse standard postage up to £3.50.

Swapping Sizes | Different Size?

If you are in the operational area of BODYBORN (United Kingdom), you can swap for a better size fit.

Stock Check

Size swaps depend on availability at the time BODYBORN process the return.

One Shot

Each order is eligible for one exchange.

Want Something Else Instead

If you would prefer a different product, you can return your order for a refund and place a new order to BODYBORN.

What Cannot Be Swapped

Sale items, those brilliant BOGO deals, and heavily discounted BODYBORN activewear aren't eligible for exchanges.

Postage Again

Return postage for an exchange is the customer’s responsibility.

When Things Can't Be Refunded:

Running Late

Late returns will be issued a BODYBORN voucher instead of a refund!

Really Late

Returns far outside our timelines cannot be refunded. BODYBORN can send them back to you if you wish, but postage will be charged.

Tags Matter

Keep those tags on! BODYBORN can't refund items without them.

Smells

If items reek of smoke or pets, we might have to send them back. Keep them fresh and new!

Changed Them?

Dyed it? Hemmed it? Can't return altered BODYBORN items, sorry!

Custom Made

Anything we've specially made or sized for you is yours to keep.

Been Worn

If there are signs of wear, BODYBORN can't refund. Try things on by all means, just keep them pristine.

Misuse vs Defects

BODYBORN carefully assess any damage. If the issue comes from misuse or failure to follow care instructions, the return may be declined.

Expired Gift Card

Items purchased on an expired gift card are not refundable.

No Paperwork

Returns lacking required details may be delayed until we can identify the order and sender.

Didn't Pick It Up

If a parcel is returned to us because it was not collected, BODYBORN can resend it once new postage has been paid.

Freebies

Free promotional items from BOGO deals cannot be refunded individually.

How Long till I Get My Money?:

Processing Time

Most refunds are completed within two weeks of the items arriving at BODYBORN.

Still Waiting?

If it has been longer than two weeks, you are welcome to email enquiries@bodyborn.co.uk so we can check for you.

Wear and Tear:

Used and Abused

BODYBORN makes tough activewear, but we can't cover damage from your adventures, tears, rips, or damage from activewear worn over it.

Natural Wear

Fabric and seams can weaken over time with activity. This is normal wear and tear and not considered a fault.

Partial Money Back:

Minor Issues

If you agree to a partial refund for a minor defect, the item then counts as final sale and no longer has warranty coverage.

Our Mistake:

Wrong Item Sent

If we have sent the wrong item, email enquiries@bodyborn.co.uk and we will take care of the collection or send a prepaid label, then ship the correct item as soon as possible.

Deal Returns:

BOGO Trouble

Used a Buy One Get One deal but want to return just one? Doesn't work like that with BODYBORN - return both for a refund. Keeps our deals fair for everyone!

Your Legal Rights:

UK Consumer Law

BODYBORN follows the Consumer Rights Act to the letter. Your statutory rights remain intact.

Distance Selling Rules

Buying online from BODYBORN gives you a week's cooling-off period, no questions asked.

Easy Cancellation

Just fill out the BODYBORN Returns Authorization Form before the deadline passes.

What Happens When You Cancel:

Getting Money Back

If you cancel, we will refund the full order value including standard delivery costs within around a week of your request.

Same Way Back

Refunds are issued through the payment method originally used unless something different is agreed.

When We Wait?

We may hold the refund until we have received the products or proof that they have been posted.

Your Bit

You pay to return cancelled items and need to send them within seven days of cancelling with BODYBORN.

Return Postage Address:

Once the claim is approved, kindly post it to the following address:

BODYBORN ACTIVEWEAR 23 Rex House Hampton Road West Feltham London TW136AP

Get In Touch

• Monday-Friday
• 9:00 am - 5:00 pm

Email:
enquiries@bodyborn.co.uk

It’s our pleasure to guide you through the way!