FREQUENTLY ASKED QUESTIONS
No hassle to scroll all the way, BODYBORN’S FAQs gives you the most prompt answers to the questions popping up in your mind!
BODYBORN’S PRIVACY POLICY
SECTION 1
WHAT DO WE DO WITH YOUR INFORMATION?
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It’s essential for your orders to proceed:
When you purchase something from BODYBORN, as part of the buying and selling process, we collect personal information such as your name to contact, street address to dispatch your ordered articles, and email address to communicate with you with respect to the online order.
Your IP address is obtained for a better user experience:
When you land at our store, our system automatically receives your computer’s Internet
Protocol (IP) address to help us understand about your browser and operating system to avoid any incompatibility issues in line with ecommerce activities; such as, add to cart, billing,
consignee details, and others.
Updates land in your E-mail DMs:
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates. You are welcome to subscribe our email notifications at your own discretion, contrary to this, you can also unsubscribe this service at any point of time.
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SECTION 2
CONSENT
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How do you get my consent?
When you provide personal information to complete a transaction, verify your credit card,
place an order, arrange for delivery, or return a purchase, your information is strictly treated in line with the UK’s GDPR Policy and we assure you that none of your provided information is used or shared with anyone under any circumstances.
Permit at your ease:
If we ask for your personal information for a secondary reason, such as marketing, we will
either ask for your explicit consent or provide an opportunity to opt out. You are fully
autonomous to refuse and your refusal will never be impactful ion your purchases in any
capacity.
How do I withdraw my consent?
Your convenience holds prime value and we would never cause any sort of inconvenience to you, you are free to withdraw your consent and we assure you our cooperation in this regard. Please spare some time to contact us at enquiries@bodyborn.co.uk or mailing us at:
ZTY Acorn Ltd
Rex House, Feltham London
TW13 6AP
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SECTION 3
DISCLOSURE
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We do respect law of land, please note that your provided personal information may only be disclosed if required by law or if you violate our Terms of Service.
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SECTION 4
SHOPIFY
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BODYBORN is hosted as a store on Shopify Inc., which facilitates us with the e-commerce
platform allowing us to sell our products and services to the valuable customers.
Data storage at Shopify:
Shopify is a trusted platform by millions of online-store operators. So, we consider it mandatory to inform you that your data is stored through Shopify’s secure data storage, databases, and general Shopify application, protected by a firewall.
Payment:
Please note that your card details are temporarily stored with Shopify’s secure-data-storage during your shopping activity. If you choose a direct payment gateway, Shopify stores your credit card data, encrypted through the Payment Card Industry Data Security Standard (PCIDSS). Your transaction data is stored only as long as necessary to complete your purchase and is then deleted due to bespoke algorithm of Shopfiy software platform. Moreover, neither traces of your data are saved with Shopify nor with us in any form.
PCI-DSS standards:
All direct payment gateways care made in adherence of strictest compliance of PCI-DSS
standards managed by the PCI Security Standards Council, which ensures secure handling of credit card information.
For more information or clarifications, you may peruse Shopify’s Terms of Service
(http://www.shopify.com/legal/terms) or Privacy Statement
(http://www.shopify.com/legal/privacy).
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SECTION 5
THIRD-PARTY SERVICES
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Information used by a third-party:
Third-party providers we use will collect, use, and disclose your information only to the defined role, purpose, and extent necessary to perform the services they provide to us.
Go through the Privacy Policies of certain third-parties:
Certain third-party providers, such as payment gateways, have their own privacy policies regarding the information we provide for purchase-related transactions. We strongly recommend to review their privacy policies to understand how your data is handled, it will eliminate doubts and create clarity of mind and feeling of safety.
Third parties located in different area:
Some providers may operate from different geographic locations, meaning your information may be subject to different legal requirements. For instance, if you are in Canada and your transaction is processed in the U.S., your data may be subject to U.S. legislation, including the Patriot Act. In a nutshell, regional law of land will be effective with respect to the specific territory and/or region.
Left the website – no reliability:
Once you leave our store’s website or are redirected to a third-party application, this Privacy Policy and our Terms of Service will no longer apply.
Links:
Clicking on links in our store may direct you to external sites. We are not responsible for the privacy practices of other sites and encourage you to read their policies.
Google Analytics:
We use Google Analytics to gather insights into store visitors and page interactions.
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SECTION 6
SECURITY
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Optimum safety measures for data security:
We take reasonable precautions and follow industry’s best practices to protect your personal information from being lost, misused, accessed, disclosed, altered, or destroyed.
Best possible encryptions to make it protected:
We hope that this part will give you peace of mind that if you provide credit card information, it is encrypted using SSL technology and stored with AES-256 encryption. While no online transmission or storage is 100% secure, we comply with PCI-DSS requirements and apply additional industry standards.
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SECTION 7
COOKIES
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Below are the cookies we use, allowing you to opt out if desired:
_session_id: Unique token, sessional—allows Shopify to store session-related data (referrer,
landing page, etc.).
_shopify_visit: No data held, persists for 30 minutes—used for internal statistics tracking.
_shopify_uniq: No data held, expires at midnight—counts store visits per customer.
cart: Unique token, persists for 2 weeks—stores cart contents.
_secure_session_id: Unique token, sessional.
storefront_digest: Unique token, indefinite—determines access for password-protected shops.
PREF: Short-lived, set by Google, tracks store visits and origins.
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SECTION 8
AGE OF CONSENT
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You are mature enough to provide us your consent:
By using this site, you confirm that you are at least the age of maturity in your region or have provided consent for any minor dependents to use the site.
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SECTION 9
CHANGES TO THIS PRIVACY POLICY
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Keep checking the Privacy Policy – Changes will be notified:
We reserve the right to modify this privacy policy at any time. Changes can take place and be effective immediately upon posting on the website. If significant changes are to be made, in that case we will notify users as a fair practice to keep them updated about our data collection and usage practices.
Information transferred to other company:
If our store undergoes any acquisition, merger, or amalgamation with other company, your information may be transferred to continue providing services. For further inquiries, please contact us at enquiries@bodyborn.co.uk
In what time span I am eligible to file for a return / refund / exchange?
You will get a 7 days span to make decision whether to file a return / refund / exchange and 7 more days to post the package.
How to file a return?
Mention your order number, name, and what you want on the package. Lastly, fill out Returns Authorization Form online.
How my complaint will be confirmed?
An email with your RMA number and all details will be sent. If it’s not there, checking the spam box is advised as it sometimes drop there.
What’s needed to send the return package?
All the necessary return details and proof of your postage should be placed along with the package.
Who will bear the cost of return shipping?
It is on customer unless the item is faulty.
To whom BODYBORN offers refunds and exchanges?
BODYBORN only offers the refunds and exchanges to the people in United Kingdom.
Do I have to pay for faulty items postage too?
If a fault is confirmed, standard postage costs will be reimbursed up to £3.50.
When should I expect my refund?
Aim is to refund in a week, it can go up to 2 weeks at the max provided we are swamped.