CUSTOMER SUPPORT
Need help? Our dedicated support team is here for you! We are committed to resolving your concerns quickly and ensuring a seamless experience.
FREQUENTLY ASKED QUESTIONS
GOT QUESTIONS AND FEEDBACK?
Reach out via email and phone, and our team will respond within 24 hours. Your satisfaction is our priority!
+447399268348
enquiries@bodyborn.co.uk
NO WAITING GAMES, JUST REAL ANSWERS!
We’re not ghosts. We promise! Drop us a message, and we’ll reply faster than you can say ‘customer service rocks’ (usually within 24 hours). Our team is available [Mon-Fri, 9 AM–5 PM GMT] to resolve your queries.
PRODUCT INFORMATION
Details about material composition, sizing recommendations, product versatility, and care instructions.
WHAT MATERIAL ARE BODYBORN ACTIVEWEAR MADE FROM?
Bodyborn activewear is crafted from a blend of high-performance, eco-friendly materials that provide comfort, durability, and breathability. The primary fabrics used include moisture-wicking polyester, stretchable elastane, and organic bamboo, ensuring a soft touch and effective sweat control during intense workouts.
WHAT PAYMENT METHOD DO YOU ACCEPT?
At BODYBORN, we accept Visa, Mastercard, and American Express. For your convenience, we also offer PayPal as an alternative payment option.
HOW SHOULD CARE MY BODYBORN ACTIVEWEAR TO ENSURE LONGIVITY?
Always follow the care label on each garment. Generally, we recommend washing in cold water, avoiding bleach and fabric softeners, and air-drying to maintain the fabric's elasticity and appearance.
SHIPPING & RETURNS
Information on delivery times, our return policy, and international shipping procedures.
DO YOU OFFER FREE UK DELIVERY?
Yes! We’re pleased to offer free standard UK delivery on all orders over £80.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide! Please note:
Delivery Charges: Vary depending on your location.
Import taxes: Customers are responsible for any customs duties or taxes.
Delivery Time: International orders typically take 2-4 weeks.
HOW SHOULD CARE MY BODYBORN ACTIVEWEAR TO ENSURE LONGIVITY?
Always follow the care label on each garment. Generally, we recommend washing in cold water, avoiding bleach and fabric softeners, and air-drying to maintain the fabric's elasticity and appearance.
UK SHIPPING
ARE THERE ANY DELIVERY RESTRICTIONS?
Yes, the following postcodes are excluded from our Next Day Delivery service:
Scotland: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50.
Highlands & Islands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
WHAT ARE TYPE OF UK SHIPPING OPTIONS?
We offer the following UK shipping methods:
Royal Mail MAIL48: Free for orders over £80.
Royal Mail MAIL48: £3.99 for orders under £80.
DPD Tracked Next Business Day: £7.99 (excludes some remote postcodes).
(Note: Orders placed after 2 PM will be shipped the next business day.)
Next Day Delivery refers to business days and is not guaranteed. It’s best to plan ahead for events or special occasions.
WHAT IF I SELECT THE "LEAVE IN A SAFE PLACE" OPTION?
If you choose this option, you accept full responsibility for the parcel. BODYBORN cannot be held liable for lost items once they are marked as delivered.
COULDN'T FIND YOUR ANSWER?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.