FREQUENTLY ASKED QUESTIONS

CUSTOMER SUPPORT

We never leave you alone or in the dark. Your every question, query, or feedback worths and we value that far above lips service.

YOUR QUESTIONS & FEEDBACK:

We welcome all sorts of enquiries and feedback. Please approach us via email or phone. Our customer relations representatives will address your query within 24 hours. Your satisfaction matters a lot to us.

+447399268348

enquiries@bodyborn.co.uk


LET’S MINGLE SOCIALLY:

We don’t only sell activewears, we are also active on the social platforms. Enjoy the exciting stories, new-ins, and updates. Above all, be the part of our community.

INSTAGRAM

FACEBOOK


YOUR MESSAGES | WE LOOK & NEVER OVERLOOK:

Our customer support remains open Monday to Friday between 10:00 - 22:00 GMT to resolve your queries. We assure you that every query will be addressed within 24 Hrs

PRODUCT INFORMATION

Details about material composition, sizing recommendations, product versatility, and care instructions.

ACTIVEWEARS CONSTRUCTION:

Our every product is designed and developed through a series of quality testing to deliver the best crafted activewears to ensure the aesthetical blend of high-performance, eco-friendly materials that provide comfort, durability, and breathability. These products are made with recyclable and organic materials.


COMPOSITION OF OUR PRIMARY FABRIC:

The fabric we use includes moisture-wicking, environment-friendly 85% polyester, 15% stretchable elastane, and organic bamboo, ensuring a soft touch and effective sweat control during intense workouts.


ACCEPTABLE PAYMENT METHODS:

We accept Visa, Mastercard, and American Express. Considering the convenience of our valuable customers, we also offer PayPal as an alternative payment option.


ENJOYING THE LONGEVITY OF BB ACTIVEWEARS:

Our care labels attached to each item guide you all. Concisely, wash in cold water, avoid the use of bleach, fabric softeners, and air-drying. These cares will let you enjoy the real-time long life of our activewears yet maintain the appearance and elasticity.

SHIPPING & RETURNS

Information on delivery times, our return policy, and international shipping procedures.

FREE DELIVERY:

Certainly, Standard UK shipment on every order over £80 is FREE.


IT’S A FAST SERVICE:

BODYBORN aims to deliver your orders within 3 – 5 days. Fast delivery is one of our specialties!

INTERNATIONAL SHIPPING:

ALL YOU NEED TO KNOW

People adore BB products locally and globally. For international orders, there are few things to know as follows:


• Delivery Charges: Vary depending on your location.
• Import taxes: Customers are responsible for any customs duties or taxes.
• Delivery Time: International orders typically take 2-4 weeks.

UK SHIPPING

DELIVERY RESTRICTIONS:

Yes, the following postcodes are excluded from our Next Day Delivery service:

Scotland: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50.


Highlands & Islands
: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.


SHIPPING OPTIONS IN THE UK:

We offer the following UK shipping methods:


Royal Mail MAIL48: Free for orders over £80.
Royal Mail MAIL48: £3.99 for orders under £80.
DPD Tracked Next Business Day: £7.99 (excludes some remote postcodes).

(Note: Orders placed after 2 PM will be shipped on the next business day.)

Next Day Delivery refers to business days and is not guaranteed. It’s best to plan ahead for events or special occasions because of the involvement of the delivery carrier.


DELIVERY AT ‘LEAVE IN A SAFE PLACE” OPTION:

You can select this option at your own discretion; covering the total risk and responsibility with no reverted claim towards BB in case of partial damage or the total loss.

RETURNS AND EXCHANGES:

MAKE A RELAXED DECISION – THERE’S ENOUGH TIME TO CONSIDER:

BODYBORN is easy-going, you can file for the returns within 30 days of purchase.


CUSTOM-MADE ITEMS ARE ONLY FOR YOU:

Unfortunately, we do not accept returns of the products especially made for you, they are yours!


HARMONY IS ESSENTIAL, SO ARE THE COMPLETE DEALS:

Breaking a deal is not okay, returning one from a pair might get unfair for others, so no returns for such packages.


DON’T FORGET FILL YOUR RMA:

Filling Returns Authorization form is very important. It just requires your name, order number and your concern mentioned.


EMAILS WILL APPROACH YOU FOR THE CONFIRMATIONS:

Emails will be sent with your RMA, kindly check carefully.


SWAP FOR THE BEST FIT:

Yes, the UK based customers can swap their regular-priced product’s sizes.


ELIGIBILITY OF RETURNS:

BODYBORN ensures quality, if the activewear is worn out due to harsh movements and usage it is not eligible for a return. The products which are truly faulty will be openly welcomed to return!


RETURN POSTAGE:

Return postage is on the customers. If the item is confirmed faulty, BODYBORN will reimburse standard postage up to £3.50.

COULDN'T FIND YOUR ANSWER?

We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.